REFUND AND CANCELLATION:
AtoZ Serwis Plus will not, under any circumstances, issue refunds for early service withdrawal.
1. The refund percentages mentioned are applicable for the entire service fee paid and not just for the amount paid. Refund percentages are appropriate only if the product's total price is produced without any balance. Applicants will only be eligible for a refund if they fall in one of the outlined clauses or if they have paid the full-service fee applicable.
2. The immigration rules are sometimes discounted due to future expectations, and clients may be registered in advance, i.e., before the qualification/s is proclaimed, to ensure that the cap system is adhered to. It is agreed upon that the client provides to accept this and is willing to do so to do away with the last-minute chaos. This also helps them prepare per all the requirements before the immigration authorities announce them. If a client’s profile does not meet the criteria after the announcement, they may explore other opportunities.
3. AtoZ Serwis Plus has a zero-tolerance policy for chargebacks. Customers who dispute credit card payments that are later found valid will be subsequently barred from using the service and blocked permanently. Past-due costs and fees are going to be sent to collections. In case the collection efforts fail, debts that remain unpaid will be reported to all possible Credit Reporting Agencies.
4. The client understands and agrees that the total invoice amount (bill value) will include the AtoZ Serwis Plus consultation fee and the applicable tax. However, the refund would be calculated only on the AtoZ Serwis Plus consultation fee. The tax component is non-refundable at any stage.
5. In case of rejection by the Immigration and Visa Authorities, AtoZ Serwis Plus will refund the applicable amount as per stated in the agreement. The refund will be made within 30 working days after the client submits the refund claim Form to AtoZ Serwis Plus. The client should include a copy of the rejection letter from the authority to support the refund claim. If a client fails to enclose a copy of the rejection letter or stamp on the client’s passport, AtoZ Serwis Plus will not refund the appropriate amount. The client must also have the refund request form and a copy of their receipt for payment made to AtoZ Serwis Plus. If the client fails to include these documents, they will not be eligible for a refund.
6. The company will not be held responsible for delays caused due to third-party services and other external factors, such as courier services. Furthermore, clients are not eligible to claim a service charge refund.
7. Clients should agree and be aware that while going through the Polish immigration process, the skills assessment result for their partner's results is entirely dependent on the decision of the appropriate authorities. Thus, AtoZ Serwis Plus has no influence or control over the conclusion of the application.
8. AtoZ Serwis Plus will not be held responsible for the refund of any charges, amounts or fees that have been paid to any High Commission/ Consulate/ Embassy or Immigration Authorities in case the applicant does not get the immigration or visa approval or in the case of their application getting rejected at any stage by any particular authority. The registration/processing fees only include the charges towards the services rendered by AtoZ Serwis Plus and not any application or assessing fees. The applicant is responsible for paying the additional costs, which may apply during the whole process.
9. If the applicant has used an online card service to pay the money, the client now agrees that they are not entitled to charge back the money or will not withdraw, without informing AtoZ Serwis Plus, in the event of payment being made by any mode. This will include CC Avenue unless the norms of refund are otherwise followed, as the agreement mentions, and the lawful procedure prevailing at that time under the Jurisdiction of Braga, State of Portugal.
10. If the applicant has made the payment through net banking or credit card, the applicant voluntarily undertakes that they will not notify the designated bank to chargeback or dispute the charge in any other way. The applicant also undertakes not to insist that the bank cancel or withhold the payment made to AtoZ Serwis Plus by the applicant. Also, the applicant has to tell his bank that the price created for AtoZ Serwis Plus is genuine, and the transaction is to be treated as an exception for his request to charge back the amount or cancel in his favour. This includes card loss cases and misuse either by him or anyone else. The applicant agrees to cooperate with AtoZ Serwis Plus if AtoZ Serwis Plus wishes to defend/represent the matter in their favour before any bank/authority.
11. The Service Charges by AtoZ Serwis Plus have no reference to the market charges and are as per the company standards to which the client agreed. Any claims made after the registration, such as the charges being too expensive, will not be accepted. Also, the applicant won't be eligible to contest this because it was already expressed and explained throughout the procedure through all relevant sources of information. Thus, the client has been thoroughly informed about every aspect before registering.
12. The applicant also accepts that the immigration process requires proof of sufficient funds, if applicable, which is different for every country, as well as the category or approach through which the candidate applies. The applicant meets all these requirements as needed by the appropriate authorities or immigration facilities. The failure to show the required funds by the applicant will not make AtoZ Serwis Plus liable for any refund of the service charges or part thereof. No refund request for the service charges incurred will be accepted in cases like this.
13. The client will also accept that any registrations for any countries before the date of this client declaration agreement, if any, with AtoZ Serwis Plus would be null and void. Thus, the claim of the fee or the service can only be claimed once it is given in writing by AtoZ Serwis Plus.
14. If the visa is rejected for the following reasons, no refund can be made.
15. The processing or application fee paid to the visa authorities or any other institution is the responsibility and liability of the client. It will not be included in the service charges. AtoZ Serwis Plus will not entertain any refund claim in case of rejection.
16. The client must offer, within 30 days, every paper, form, and fact that will make it possible for AtoZ Serwis Plus to work on their documentation and make it submit-ready before the appropriate assessing/immigration authority. The client’s inability to do the same will only suggest that no reimbursement of the advisory/consulting fee offered to AtoZ Serwis Plus is outstanding.
17. The client should notify AtoZ Serwis Plus of every communication sent to them from the visa office, either via phone call or in writing, within a week of receiving the message. Furthermore, the client will notify the immigration consultancy of every communication, both via phone and in writing-made by the client, straight with the appropriate visa bureau within seven days of such contact. This includes personal visits to the visa office and any inquiry made via phone. The client’s inability to do the same will suggest that no money back is outstanding for any secretarial charges offered to AtoZ Serwis Plus.
18. The client will participate in every interview, as and when required and scheduled by the involved processing visa agency, at the venue needed for the visa agency and at their own cost. Clients will also ensure to follow every given order as the visa agency requires. The client’s inability to do the same will only suggest that no refund whatsoever is outstanding for any secretarial charges offered to AtoZ Serwis Plus.
19. If the application/petition is returned/rejected/delayed owing to an error in the application fee or mode of payment, the applicant agrees not to contest on withdrawal of his application on this basis, as the payment, as well as the method of payment of the application fee, is the sole liability of only the applicant.
20. It is commonly agreed upon that submitting an immigration application is never routine, time-bound or generic. The case officer handling the application may always call for extra documents per the process's changing norms. They may also require submitting these additional documents to the involved immigration authorities. Unfortunately, a refund request on this basis won't be accepted.
21. Sometimes, the immigration laws may change at any point after you have signed this agreement, i.e., at any end during the application processing. Due to this change of norms, you may become no longer eligible to apply for the service you used for, even though you have paid the total amount. In such an event, you may receive a certain amount of refund. AtoZ Serwis Plus will refund a confident per cent of the AtoZ Serwis Plus service fee the client pays as specified in the agreement. The refund will be made within 30 working days after the client submits AtoZ Serwis Plus Refund Claim Form to AtoZ Serwis Plus. The client should enclose with the refund request form a copy of his receipt for payment made to AtoZ Serwis Plus. The failure to include this will make the client’s refund request unsuccessful.
22. In case you have signed up for AtoZ Serwis Plus services under the instalment payment option or made part payment and the immigration law changes after you have signed this agreement or at any point during the processing of your application and renders you ineligible for the service of your choice. In this case, the client will not be entitled to a refund of any fees previously paid as the first instalment or any part payment to AtoZ Serwis Plus.
23. The client should also understand and accept that no refund or transfer of the AtoZ Serwis Plus fee to a friend or a relative will be done in the event they abandon or give up their application or chooses to drop it due to any reason or circumstance during the proceedings after they sign up.
24. The client should also understand and accept that no refund or adjustment of the AtoZ Serwis Plus fee will be made in the event they abandon the original service/process they have signed up for and decides to switch over to another service/process with AtoZ Serwis Plus or opts for immigration to a different country.
25. The client will offer every needed information and papers, such as the English translations, in an agreed form as sought by AtoZ Serwis Plus and the involved Visa Office. It has already been ultimately decided upon by the immigration consultancy due to the papers and facts submitted by the client. If the provided details are proven fake, inaccurate, or deficient, the offer will not be accepted by the concerned immigration authorities. Moreover, the immigration consultancy takes no responsibility whatsoever for the negative impact on the result of the petition and the subsequent rejection. No refund can be claimed–the payment made to the government organisations or the consulting charge under such situations.
26. AtoZ Serwis Plus has the right to terminate/withdraw their services without refund of the service fee if the applicant
27. The client also agrees to follow all the requirements of the concerned authorities who decide on the visa outcome or carry out an assessment. Furthermore, the client agrees to provide all the required documents, including originals, if needed by the involved assessing authorities. The client understands that any failure on their part to submit these documents or part thereof is an independent failure of the client, and AtoZ Serwis Plus is in no way responsible for the same. Thus, the client agrees that failure to submit these documents is not an acceptable reason to claim a refund.
28. The client will clear all charges which might be owed to a variety of skills appraisal and government bodies, as well as language testing organisations such as, but not restricted to, the residency visa petition costs, skills appraisal costs, health tests, the IELTS/French tests etc. The stipulated charges are entirely non-refundable and cannot be adjusted by the immigration consultancy or the receiving offices, regardless of the conclusion on the visa petition. A favourable judgment or appraisal is the only prerogative of the concerned organisation, even though the immigration consultancy has no control over the final decision at any step of the visa petition. AtoZ Serwis Plus has given no assurance of a favourable appraisal or result of the projected petition of the client in any phase.
29. The client will immediately inform AtoZ Serwis Plus about every relevant news. This includes a change of mailing or housing address, specialised or educational credentials, newborn children, and changes in marital status, service, or company. This also includes any criminal or police case which takes place after the submission of the petition and during the processing till the issuance of the Permanent Residence Permit. Failure of the client to do the same will prove that no refund is outstanding for any advisory charges paid to the immigration consultancy.
30. The client will ensure to appear for a French or IELTS exam and needs to achieve a minimum individual total of the group in all the mentioned four appraisal factors–listening, reading, speaking and writing–as is appropriate and required for them and as per the stipulations of the Assessment Body or Visa Issuing Authority. The client must understand that their petition cannot be submitted without the required French or IELTS total. No refund of the consulting, advisory or secretarial service charges paid to AtoZ Serwis Plus will be settled or outstanding if the client fails to attain the required French or IELTS total.
31. The client shall also make sure that they are married or in any relationship which is acceptable to be considered as dependent–the spouse or the acceptable dependent/s appears for an IELTS/French test and offers a report with a minimum score as is appropriate based on the decided SERVICE LEVEL AGREEMENT with AtoZ Serwis Plus. The client fully understands and concurs that his petition cannot be presented minus the needed IELTS/French points of the marital partner. Thus, no compensation of the consulting or advisory charges paid to AtoZ Serwis Plus will be made or claimed when the client fails to receive the SERVICE LEVEL AGREEMENT required French or IELTS total of the marital partner. The previous test, together with the concerned report, is necessary for the documentation of married clients even if the client does not ask for points based on the qualifications of their partner.
32. By acknowledging or signing the contract to hire our services, the client cannot withdraw AT ANY POINT during the process due to a change in personal circumstances. Thus, any settlement on this basis cannot be considered. As a business with a lot of investment, we cannot entertain refund requests once any part of the process has begun or services have been provided.
33. The secretarial charges given to AtoZ Serwis Plus do not comprise any amount owed to any Governmental organisation, any language testing group, or any other reason. They shall be limited to the consultancy's duties and services as previously decided and set under the SERVICE LEVEL AGREEMENT signed separately with the client.
34. The client will confirm to AtoZ Serwis Plus in case they are keen to use the alternative services of a global authorised assignee (Embassy/Consulate/Language test conducting centres, health check conducting centres, etc.) and also make additional payments for such services to AtoZ Serwis Plus, as duly arranged and decided under the SERVICE LEVEL AGREEMENT inked separately with the client. Online prices will not include the fees due to these authorised global assignees (Consulate/Embassy/health examination conducting centers/Language test running centres, etc.), and the price will not be refunded.
35. The client completely accepts that they have been apprised of the standard processing time and average waiting times per their permit class. Furthermore, the client acknowledges that they have been informed that these processing times and usual waiting durations depend entirely on the convenience of the processing appraisal body or visa office. The client also fully realised and agrees that they will never have any claims on refunding the charges made off or on-site, based on long petition processing periods.
36. AtoZ Serwis Plus does not offer any pledge, assurance or advice on the job or work commitment after approval for the permit and landing in any particular overseas country. No refund can be claimed for any secretarial, advisory or consulting service charges paid earlier to AtoZ Serwis Plus by the client because AtoZ Serwis Plus has been unable to offer the client a job guarantee abroad.
37. In a situation wherein a clash/dispute in the matter of the payment made by a client to AtoZ Serwis Plus towards the SERVICE LEVEL AGREEMENT duly inked with AtoZ Serwis Plus. The responsibility of AtoZ Serwis Plus, in case it arises and is outstanding, either monetary or otherwise–shall not surpass and will be restricted to the charges offered to AtoZ Serwis Plus as advisor/consulting/secretarial fees as included in the duly inked SERVICE LEVEL AGREEMENT.
38. some countries use a cap system, and therefore the approval of a Green Card, visa or Permanent Residence is subject to the cap requirements not being reached yet for that year. The client could have the necessary points as stipulated by the immigration authorities of the particular country. However, they may still need help to get a Green card, visa or Permanent Residence if the cap requirements have already been met for that year. Refusing a Green Card, visa or Permanent Residence due to the cap requirements will not be an acceptable reason for asking for a refund, which the client fully understands.
39. If the client’s refund request falls under the applicable terms and conditions of the service agreement and the Company, the processing time for such a request shall be 30 working days.
40. The service amount written was for the complete service starting from the registration date and solely includes an individual’s application. The assumption of associated services to children or other family members is at the client’s risk, and the company shall not be held responsible for these assumptions.
41. The client shall honestly and with complete integrity reveal before AtoZ Serwis Plus every detail about every case, past or existing, cases of conviction or wrong-doings, and insolvency charges against the client and their dependents. If they do not disclose all relevant details, and if the same are discovered later in the process, no refund of the amount paid to AtoZ Serwis Plus will be made.
42. AtoZ Serwis Plus is bound to maintain the confidentiality and privacy of a client. Accordingly, AtoZ Serwis Plus takes reasonable steps to protect personal information collected by AtoZ Serwis Plus from misuse and loss and unauthorised access, modification or disclosure. AtoZ Serwis Plus may use and disclose the client’s (and, if applicable, the client’s family’s) personal information for the primary purpose for which it is collected, for reasonably expected secondary purposes which are associated with the primary goal and in other circumstances, as authorised by the Privacy Act. In general, AtoZ Serwis Plus will disclose the client’s personal information for the following purposes:
Any fees paid to AtoZ Serwis Plus are for providing services listed on AtoZ Serwis Plus’ website. Unless otherwise stated, all prices are quoted in euros. It is the responsibility of the client to pay all the costs and applicable taxes related to our services using any of our available payment methods.
AtoZ Serwis Plus is not a part of any government organisation, authority or embassy. We are a Private Limited company and, as such, do not hold the necessary power to give you any visa. We can only help, advise and assist people who wish to travel or migrate to a particular country. Please remember that the outcome of all visa applications rests with the concerned government authorities or departments in their specific countries.
Our agreements and contracts with clients are founded on security, trust and sincerity, and every option is spelt out. Our terms are highly transparent, with no hidden terms or charges.
The client acknowledges and agrees that the company does not force or suggest any visa, service, product, etc. The choice of a specific key, service or product etc., is a client’s own decision and cannot, at any point, be assumed to be the Company’s judgment. AtoZ Serwis Plus markets all the products and educates all clients about the opportunities without any external pressure to have decided on this service/product/visa etc.
The client has noted all the above provisions in great detail and agrees and continues to meet all the terms and conditions of acknowledging or signing this agreement.
AtoZ Serwis Plus is operated and controlled in Portugal, with its registered office in Braga, Portugal. The laws of the Government of Portugal and the State Government of Braga will govern this Agreement's validity, interpretation, and performance. The courts in Braga, Portugal alone shall have jurisdiction to try any dispute between the company and any person arising from any issue concerning the company.
Charge Back:
The client agrees that they know that AtoZ Serwis Plus will deploy its employees and utilise other infrastructures to provide services by spending considerable amounts of money. As far as the result of the application, the client at this moment takes care that he will not claim a refund of the fees and charges paid to AtoZ Serwis Plus except to the extent provided in the agreement.
The client understands the aspects of the service employed and agrees to them and, therefore, won't try to initiate a chargeback (applicable only for Card Payments).
For further details, please get in touch with us at (+48-22-208-5497), or you can e-mail us at office@atozserwisplus.pt. One of our representatives will get back to you at the earliest.
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